How to use the Training

I entered the wrong name for the certificate can I change it?

If you entered an incorrect name in the Certificate Name field at checkout it cannot be changed. Please contact a member of our support team by chat or the contact form and we will assist you in changing the name on your bloodborne pathogens certificate to resolve the issue.  

The training doesn’t open/run

Please note that the online training opens in an ‘iframe’ – this doesn’t mean a new window, rather an overlay window of the current browser window/tab. This could be affected by the use of pop-up blockers on the site so please disable pop-up blockers for the domain before you start the training.

How do I take the training course?

We’ve designed a clean, distraction-free, and intuitive training platform that will help ensure you have the best possible training experience. Here is some useful information on how the site and the courses work. Learner Dashboard The learner dashboard allows you to view and access your training courses. From here, you can start or resume a …

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Do I have to finish the training in one sitting?

No, you can complete it all at once if you prefer, and most people do as the curses are so short and engaging, but you can also break it up into several shorter sessions. Our system remembers where you left off and will resume from that point when you return.

How long do the courses take to complete?

It depends on the course, the average is 60 to 90 minutes. Each lesson takes no more than 3 minutes so you’ll never get bored, and you can stop and resume the course as many times as you want.

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