1. About These Terms

These Terms of Service govern your use of bloodbornecertification.com and purchases from COGNIZENSE LLP (“we”, “us”, or “our”). By creating an account, purchasing a course, or using our services, you agree to these Terms.

We may update these Terms where our services, legal obligations, or business practices change. Changes will not retrospectively alter the essential terms of a purchase already completed. Where appropriate, we will provide additional notice of material changes.

2. Accounts and Learner Information

You may need an account to access a course. You must provide accurate, current information and keep your login credentials secure. You are responsible for activity carried out through your account.

Courses and certificates are issued to the learner recorded in the account or assigned group seat. You must not share a single-user account, course enrolment, assessment answers, or certificate with another person.

We may suspend or terminate access where there is fraud, account sharing, false learner information, unauthorised access, or another material breach of these Terms.

3. Purchases and Payment

3.1 Pricing and taxes

Prices are shown in US Dollars unless stated otherwise. Prices may change before a purchase is completed, but a confirmed purchase will not be affected by a later price change. Any applicable taxes will be shown or applied at checkout where required.

3.2 Payment processing

Payments are processed by third-party payment providers, including Stripe, PayPal, and Rampex, depending on the payment method you select. By completing a purchase, you also agree to the relevant provider’s terms. We do not store full payment-card details, cryptocurrency wallet credentials, or payment account passwords.

3.3 Course access

Access is provided after successful payment, subject to any course-specific access period or product terms displayed on the relevant course page or at checkout. We aim to provide immediate access, but may delay, suspend, or review an order where reasonably necessary to investigate fraud, technical issues, or a breach of these Terms.

4. Refunds and Acceptance Guarantee

To request a refund, contact us through the website contact form or at info@cognizense.com. Approved refunds are normally returned to the original payment method within 14 days. Where that method cannot be used, we will arrange a suitable alternative where appropriate.

Our voluntary refund and acceptance guarantees do not affect any statutory rights you may have under applicable consumer-protection law.

5. Group Training and Organisational Purchases

Group purchasers may buy and assign training seats to individual learners through the group-management features made available with the relevant product. The purchaser is responsible for entering accurate learner details, assigning seats only to authorised learners, and managing access appropriately.

Each assigned seat is for one learner only. Group access does not permit the purchaser to copy, resell, sublicense, publish, distribute, or make course materials available through another learning-management system unless we have agreed this separately in writing.

Separate enterprise, white-label, or LMS-deployment arrangements are governed by their own written agreement where offered.

6. Intellectual Property and Course Licence

All website and course content—including text, graphics, videos, assessments, certificates, software, logos, and course materials—is owned by or licensed to COGNIZENSE LLP and protected by applicable intellectual-property laws.

When you purchase or are assigned a course, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access that course for your own training and to download or display your own earned certificate.

You must not:

• resell, redistribute, sublicense, copy, or publish course materials;
• share account access or allow multiple learners to use one enrolment;
• reproduce course content in another website, LMS, product, or training programme;
• remove copyright notices or proprietary markings;
• modify, adapt, reverse engineer, or create competing material from our courses; or
• use automated methods to extract, copy, or interfere with course content or website operation.

7. Certificates and Training Requirements

Certificates are issued after the learner completes the applicable course requirements and assessments. We may revoke or invalidate a certificate where it was obtained through fraud, false information, account sharing, assessment misconduct, or a breach of these Terms.

Our certificates are completion records. They are not government-issued occupational licences, permits, or proof that every site-specific, employer-specific, state, county, or local requirement has been met.

Employers remain responsible for determining occupational exposure, providing workplace-specific instruction, implementing applicable safety procedures, and meeting their own legal obligations. Learners are responsible for checking requirements that apply to their role, employer, project, or local jurisdiction.

8. Bloodborne Pathogens and Body Art Training

Bloodborne pathogens, tattoo, permanent-makeup, microblading, and other body-art requirements vary by jurisdiction. Many health departments and licensing authorities set their own rules and may require additional documents, practical instruction, local permits, or workplace-specific training.

You are responsible for confirming the requirements that apply where you work. Where a relevant authority does not accept our certificate for its intended purpose, the Certificate Acceptance Guarantee in Section 4 applies.

9. Acceptable Use

You agree not to use our website, account, courses, or systems to:

• break applicable law or infringe another person’s rights;
• gain unauthorised access to systems, accounts, data, or course materials;
• upload malware, harmful code, or content intended to disrupt the service;
• interfere with website functionality, assessments, certificates, or payment systems; or
• misrepresent your identity, course completion, or certificate status.

10. Third-Party Services and Links

Our site may link to third-party websites or use third-party providers for payment, hosting, and related services. Those providers operate under their own terms and privacy notices. We are not responsible for third-party content, availability, or practices outside our reasonable control.

11. Course Content and Liability

Our courses are educational resources. They do not replace workplace-specific training, competent supervision, professional medical advice, legal advice, or regulatory advice. You must apply the training appropriately to the circumstances of your workplace and comply with applicable laws, standards, and employer policies.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud, or your mandatory consumer rights.

Where you purchase as a business, and to the extent permitted by law, our total liability for a claim relating to a specific course or product is limited to the amount paid for that course or product in the 12 months before the event giving rise to the claim. This does not limit rights that cannot lawfully be limited.

12. Governing Law

These Terms are governed by the laws of Scotland. However, if you are a consumer, nothing in these Terms removes mandatory consumer protections or rights to bring a claim in the courts of your country of residence where those rights apply.

13. Privacy

Our handling of personal data is described in our Privacy Policy.

14. Contact

For questions about these Terms, a course purchase, refund, or certificate:

• Email: info@cognizense.com
• Post: COGNIZENSE LLP, 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN
• Website: bloodbornecertification.com